Refund policy

Due to the personal-care nature of our skincare and cosmetic products, opened, used, or unsealed products are not eligible for return or refund.

If your order arrives damaged, defective, or incorrect, please contact us at admin@clinicalflowmd.com within 7 days of delivery and include your order number and photographs of the product and packaging. We will review the request and, when appropriate, provide a replacement, store credit, or refund.

Unopened and unused products may be eligible for return if authorized by Clinical Flow Med Design LLC. Customers should contact us before returning any merchandise. Unauthorized returns may not be accepted.

Shipping and handling charges are generally non-refundable unless the return results from an error attributable to us or otherwise required by law.

Individual skin responses and product results vary. Dissatisfaction with individual results, personal preference, or a reaction that is not attributable to a defective or incorrectly supplied product does not automatically qualify a product for a refund. Nothing in this policy limits any consumer right or remedy that cannot legally be excluded.

Contact: admin@clinicalflowmd.com